Frequently asked questions

If the product is defective or if the product you receive is different from the one you ordered, we will accept returns or exchanges at our expense.
Please contact us within 7 days of receiving the product.

Please note that we cannot accept returns or exchanges in the following cases:

• When it is due to the customer's convenience
• If you have not requested a return or exchange in advance
• If more than 8 days have passed since the product arrived
• If the product has been used, altered, processed, washed or cleaned
• If the product becomes dirty or damaged while in your possession
• If the product has acquired an odor while in your possession (pet odor, cigarette odor, perfume, cosmetics, etc.)
• If the delivery note, product tag, price tag, label, or accessories are damaged, soiled, or lost
• If the condition of the returned product is significantly different from when it was delivered (including the packaging, box, and accessories).

Free within Japan (excluding Okinawa Prefecture, Okinawa Prefecture: 1,100 yen)
Indonesia, Singapore, Thailand, Malaysia, China, Hong Kong Special Administrative Region of the People's Republic of China, Taiwan, South Korea: 1,900 yen UK, Italy, Australia, Canada, Germany, France, Belgium: 3,900 yen

If the delivery address is within Japan, you can specify the time slot on the cart page.
Morning / 2pm-4pm / 4pm-6pm / 6pm-8pm / 7pm-9pm *Please note that we may not be able to accommodate your request in some remote islands and areas.

Standard items will be shipped within 3 business days after payment is confirmed.
Pre-order items: Please refer to each product page.
*If you order lenses, they will be shipped within 7 business days after payment is confirmed (if the glasses or sunglasses you order are two-point type, they will be shipped within 14 business days after payment is confirmed).
*If you order multiple items, all items will be shipped together once they are all in stock.

All packages will be delivered by Sagawa Express.
Sagawa Express parcel inquiry service: https://k2k.sagawa-exp.co.jp/p/sagawa/web/okurijoinput.jsp

Yes, we can deliver to the following countries:
United Kingdom, Italy, Indonesia, Australia, Canada, Singapore, Thailand, Germany, France, Belgium, Malaysia, China, Hong Kong Special Administrative Region of the People's Republic of China, Taiwan, South Korea

Credit cards (Visa, Mastercard, American Express, JCB, Diners Club, Discover)
Shop Pay・Apple Pay・Google Pay
Convenience store payment (FamilyMart, Lawson, Ministop, Daily Yamazaki, Seicomart)
WeChat Pay, PayPay, Rakuten Pay, Alipay, AlipayHK, au PAY
Bank transfer

Shop name: KRANC OPTICAL
Address: 102 Lian Taishido, 2-34-3 Taishido, Setagaya-ku, Tokyo 154-0004
Phone number: 070-1200-5992
* Reception hours: 13:00-20:00 (excluding holidays and shortened business days)
Email address: shop@kranc-optical.com