Frequently asked questions

If the product is defective or if the product you receive is different from the one you ordered, we will accept returns or exchanges at our expense.
Please contact us within 7 days of receiving the product.

Please note that we cannot accept returns or exchanges in the following cases:

• When it is due to customer's convenience
• If you have not requested a return or exchange in advance
• If more than 8 days have passed since the product arrived
• If the product has been used, altered, processed, washed or cleaned
• If the product becomes dirty or damaged during delivery
• If the product acquires an odor while in the customer's possession (from pets, cigarettes, perfume, cosmetics, etc.)
• If the delivery note, product tag, price tag, label, or accessories are damaged, defaced, or lost
• If the condition of the product when it is returned is significantly different from when it was delivered (including the packaging, box, and accessories)

Free within Japan (excluding Okinawa Prefecture, Okinawa Prefecture: 1,100 yen)
Indonesia, Singapore, Thailand, China, Hong Kong SAR, Taiwan, South Korea: 1,900 yen United States, UK, Italy, Australia, Canada, Slovenia, Germany, France: 3,900 yen

Yes, you can specify it on the cart page. You can choose the time slot from the options below.
Morning / 2pm - 4pm / 4pm - 6pm / 6pm - 8pm / 7pm - 9pm *Please note that we may not be able to accommodate your request in some remote islands and regions.

Standard products: Will be shipped within 3 business days after payment is confirmed.
*If you order lenses, they will be shipped within 7 business days after payment is confirmed.
Pre-order items: Please refer to each product page.
*If you order multiple items, all items will be shipped together once they are all in stock.

All packages will be delivered by Yamato Transport.
Yamato Transport parcel inquiry system: https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Yes, we can ship to the following countries:
United States, United Kingdom, Italy, Indonesia, Australia, Canada, Singapore, Slovenia, Thailand, Germany, France, China, Hong Kong Special Administrative Region of the People's Republic of China, Taiwan, South Korea

Credit card (Visa, Mastercard, American Express, JCB, Diners Club, Discover)
Shop Pay・Apple Pay・Google Pay
Convenience store payment (Family Mart, Lawson, Ministop, Daily Yamazaki, Seico Mart)
WeChat Pay, PayPay, Rakuten Pay, Alipay, AlipayHK, au PAY
Bank transfer

Shop name: KRANC OPTICAL
Address: 102 Lian Taishido, 2-34-3 Taishido, Setagaya-ku, Tokyo 154-0004
Phone number: 070-1200-5992
* Reception hours: 13:00-20:00 (excluding holidays and shortened business days)
Email: shop@kranc-optical.com