Legal notice

Shop Name
KRANC OPTICAL
Seller
Kanna Masuda
Representative
Kanna Masuda
Address
Lien Taishido 102, 2-34-3 Taishido, Setagaya-ku, Tokyo 154-0004
Phone Number
070-1200-5992
*Reception hours: 13:00 - 20:00 (excluding holidays and shortened business hours)
Email Address
shop@kranc-optical.com
Product Price
Tax-inclusive price displayed on each product page
Other Required Fees
Consumption tax (included in the product price)
Shipping: Free within Japan (excluding Okinawa Prefecture - Okinawa Prefecture: 1,100 yen)
Indonesia, Singapore, Thailand, Malaysia, China, Hong Kong SAR, Taiwan, South Korea: 1,900 yen
UK, Australia, Canada, New Zealand: 3,900 yen
Convenience store payment fee: 190 yen
Bank transfer fee
Payment Methods
Credit card (Visa, Mastercard, American Express, JCB, Diners Club, Discover)
Shop Pay, Apple Pay, Google Pay
Convenience store payment (FamilyMart, Lawson, Ministop, Daily Yamazaki, Seicomart)
WeChat Pay, PayPay, Rakuten Pay, Alipay, AlipayHK, au PAY
Bank transfer
Payment Due Date
Credit card: At the time of payment (varies by credit card company)
Shop Pay, Apple Pay, Google Pay: At the time of payment (varies by payment company)
Convenience store payment: Within 3 days of placing the order
WeChat Pay, PayPay, Rakuten Pay, Alipay, AlipayHK: At the time of payment (varies by payment company)
Bank transfer: Within 7 days of placing the order
Application Validity Period
Convenience store payment: Within 3 days of placing the order. If payment is not received within 3 days of placing the order, we will assume there is no intention to purchase and automatically cancel the order.
Bank transfer: Within 7 days of placing the order. If payment is not received within 7 days of placing the order, we will assume there is no intention to purchase and automatically cancel the order.
Product Delivery Time
Standard products: Shipped within 3 business days after payment confirmation.
Pre-order products: Please refer to each product page.
*For lens orders, products will be shipped within 7 business days after payment confirmation (within 14 business days if the ordered glasses/sunglasses are rimless type).
*If multiple items are ordered, they will be shipped together once all items are available.
Returns/Exchanges

If the product is defective or a different item from your order arrives, we will accept returns/exchanges at our expense.
Please contact us within 7 days of product arrival.

Returns/exchanges cannot be accepted in the following cases. Please be aware in advance.

  • Due to customer's convenience
  • If no prior request for return/exchange has been made
  • If 8 days or more have passed since product arrival
  • If the product has been used, altered, processed, washed, or dry-cleaned
  • If the product has become dirty or damaged by the customer
  • If the product has acquired an odor from the customer (e.g., pets, tobacco, perfume, cosmetics)
  • If the delivery slip, product tags, price tags, labels, or accessories are damaged, soiled, or lost
  • If the condition of the product upon return differs significantly from its condition upon delivery (including packaging, box, and accessories)
Cancellations
We cannot accept cancellations after an order has been placed. Please be aware in advance.

※Regarding matters not covered above, we will provide them without delay via email upon request.