Legal notice

Shop name
KRANC OPTICAL
Seller
Kanna Masuda
representative person
Kanna Masuda
location
Address: 102 Lian Taishido, 2-34-3 Taishido, Setagaya-ku, Tokyo 154-0004
telephone number
070-1200-5992
* Reception hours: 13:00-20:00 (excluding holidays and shortened business days)
email address
shop@kranc-optical.com
Product sales price
Prices including tax are displayed on each product page
Required fees other than the product price
Consumption tax (included in the product price)
Free shipping within Japan (excluding Okinawa Prefecture, Okinawa Prefecture: 1,100 yen)
Indonesia, Singapore, Thailand, Malaysia, China, Hong Kong Special Administrative Region of the People's Republic of China, Taiwan, South Korea: 1,900 yen
UK, Italy, Australia, Canada, Germany, France, Belgium: 3,900 yen
Convenience store payment fee: 190 yen
Bank transfer fee
payment method
Credit cards (Visa, Mastercard, American Express, JCB, Diners Club, Discover)
Shop Pay・Apple Pay・Google Pay
Convenience store payment (FamilyMart, Lawson, Ministop, Daily Yamazaki, Seicomart)
WeChat Pay, PayPay, Rakuten Pay, Alipay, AlipayHK, au PAY
Bank transfer
Payment period
Credit card: At the time of payment (varies by credit card company)
Shop Pay, Apple Pay, Google Pay: At the time of payment (varies by payment company)
Convenience store payment: within 3 days of ordering
WeChat Pay, PayPay, Rakuten Pay, Alipay, AlipayHK: At the time of payment (varies by payment company)
Bank transfer: within 7 days of placing your order
Application expiration date
Convenience store payment: Must be made within 3 days of placing your order. If payment is not received within 3 days of placing your order, we will assume that you have no intention of purchasing and your order will be automatically cancelled.
Bank transfer: Please make payment within 7 days of placing your order. If payment is not received within 7 days of placing your order, we will assume that you have no intention of purchasing and your order will be automatically cancelled.
Product delivery time
Standard items will be shipped within 3 business days after payment is confirmed.
Pre-order items: Please refer to each product page.
*If you order lenses, they will be shipped within 7 business days after payment is confirmed (if the glasses or sunglasses you order are two-point type, they will be shipped within 14 business days after payment is confirmed).
*If you order multiple items, all items will be shipped together once they are all in stock.
Returns and Exchanges

If the product is defective or if the product you receive is different from the one you ordered, we will accept returns or exchanges at our expense.
Please contact us within 7 days of receiving the product.

Please note that we cannot accept returns or exchanges in the following cases:

  • When it is due to the customer's convenience
  • If you have not requested a return or exchange in advance
  • If more than 8 days have passed since the product arrived
  • If the product has been used, altered, processed, washed or cleaned
  • If the product becomes dirty or damaged while in your possession
  • If the product has acquired an odor while in your possession (pet odor, cigarette odor, perfume, cosmetics, etc.)
  • If the delivery note, product tag, price tag, label, or accessories are damaged, soiled, or lost
  • If the condition of the returned product is significantly different from when it was delivered (including the packaging, box, and accessories).
cancel
Please note that we cannot accept cancellations after an order has been placed.

*For matters other than those listed above, we will provide them via email without delay upon request.