Legal notice

Shop Name
KRANC OPTICAL
Business Operator
KRANC Inc.
Representative
Kanna Masuda
Address
Lien Taishido 102, 2-34-3 Taishido, Setagaya-ku, Tokyo 154-0004
Phone Number
070-1200-5992
* Reception hours: 13:00–20:00 (excluding holidays and days with shortened business hours)
Email Address
shop@kranc-optical.com
Product Pricing
Tax-included prices are displayed on each product page
Additional Charges
Consumption tax (included in the product price)
Shipping: Free within Japan (excluding Okinawa Prefecture; 1,100 JPY for Okinawa)
Indonesia, Singapore, Thailand, Malaysia, China, Hong Kong SAR, Taiwan, South Korea: 1,900 JPY
UK, Australia, Canada, New Zealand: 3,900 JPY
Convenience store payment fee: 190 JPY
Bank transfer fees
Payment Methods
Credit Card (Visa, Mastercard, American Express, JCB, Diners Club, Discover)
Shop Pay, Apple Pay, Google Pay
Convenience store payment (FamilyMart, Lawson, Mini Stop, Daily Yamazaki, Seicomart)
WeChat Pay, PayPay, Rakuten Pay, Alipay, AlipayHK, au PAY
Bank transfer
Payment Timing
Credit Card: At the time of purchase (varies by card issuer)
Shop Pay, Apple Pay, Google Pay: At the time of purchase (varies by payment provider)
Convenience store payment: Within 3 days of order
WeChat Pay, PayPay, Rakuten Pay, Alipay, AlipayHK: At the time of purchase (varies by payment provider)
Bank transfer: Within 7 days of order
Order Validity Period
Convenience store payment: Valid for 3 days from the date of order. If payment is not received within 3 days, it will be assumed that the order has been cancelled by the customer, and the order will be automatically voided.
Bank transfer: Valid for 7 days from the date of order. If payment is not received within 7 days, it will be assumed that the order has been cancelled by the customer, and the order will be automatically voided.
Delivery Timing
Regular items: Dispatched within 3 business days after payment confirmation.
Pre-order items: Please refer to each product page.
* For lens orders: Dispatched within 7 business days after payment confirmation (or 14 business days if the glasses/sunglasses ordered are rimless/two-point types).
* If ordering multiple items, they will be shipped together once all items are ready.
Returns and Exchanges

If a product is defective or incorrect, we will accept returns or exchanges at our expense. Please contact us within 7 days of receipt.

Please note that we cannot accept returns or exchanges in the following cases:

  • Customer convenience (change of mind)
  • Failure to notify us in advance of the return/exchange
  • More than 8 days have passed since receipt
  • Product has been used, altered, processed, washed, or dry-cleaned
  • Product has been stained or damaged while in the customer's possession
  • Odors have been transferred to the product while in the customer's possession (pets, tobacco, perfume, cosmetics, etc.)
  • Delivery slip, product tags, price tags, labels, or accessories have been damaged, soiled, or lost
  • The condition of the product upon return differs significantly from its condition at delivery (including packaging, boxes, and accessories)
Cancellations
Please note that we do not accept cancellations once an order has been placed.

* For matters other than those mentioned above, information will be provided promptly via email upon request.